Open Positions
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Currently open positions include:
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Client Service Representative (Back to Top)
Join our team!
If you desire to provide the highest level of service, assistance and satisfaction to customers then our Client Service Representative position is a perfect match for you! You will be the direct link between our customers and our organization.
Responsibilities include but are not limited to:
- Providing exceptional customer service consistent with Anderson's core service standards and metrics
- Answering incoming calls and resolving client service requests appropriately and with a sense of urgency
- Scheduling customer appointments efficiently
- Communicating effectively and offering appropriate service programs to customers
- Researching required information using multiple computer applications
- Varied general office duties as assigned
KEY QUALIFICATIONS:
- Individual must possess excellent listening and communication skills, be enthusiastic, outgoing, proactive and strive to work in a fast pace environment
- One year successful call center or sales experience
- One year successful customer service experience
- Stable work history
- Stable work history
- Ability to multitask
- Minimum Typing speed of 30 wpm
- Knowledge of customer service principles and practices
- Bilingual a plus
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We are looking for individuals to join our Service Team that have strong customer service skillsets, good verbal and written communication skills, a valid drivers license and a good driving record.
Duties and Responsibilities:
Communicating and selling the value of Anderson Pest Solutions' services is extremely important. You will be responsible for building and maintaining good customer relations, identifying customers' pest problems and determine the proper corrective measures. You will also be responsible for discussing procedures, sanitation and structural corrections with customers and applying appropriate preventive steps where necessary.
Candidates must satisfactorily complete initial technical training and participate in regular training updates to stay current with proven methods and practices. Training includes the following areas: insect and rodent identification and biology, proper control methods, pesticide selection, safe application practices, and correct equipment usage. You will be expected to maintain your equipment and vehicle in good working order for your own comfort and safety, as well as providing the desired appearance to your customers. Technicians are responsible for timely and proper completion of the customers' and administrative reports.
With the assistance of our Customer Service Representatives (CSR), you will be responsible for maintaining current account service instructions and assisting CSR's in contacting customers when appropriate.
KEY QUALIFICATIONS:
- Must have interpersonal skills to communicate effectively with customers, peers and co-workers. We are willing to train an individual who possesses excellent customer service skills.
- Maintain a professional, neat and well-groomed appearance, adhering to Anderson's dress code.
- Previous Customer Service or Sales experience
- Must have a good driving record
- High School Diploma or GED
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We are looking for experienced sales professionals and individuals with sales aptitude. The successful applicant will be expected to develop new business from existing prospect lists, generate new leads, develop and deliver strong presentations and have the ability to close in an outside sales environment.
KEY QUALIFICATIONS:
- Sales aptitude; 2 years outside sales experience and/or BA/BS degree
- Strong communication, interpersonal and organizational skills
- Dependable transportation and a clean driving record
- Self-starter and independent work ethic
Duties and Responsibilities:
Anderson Sales Representatives are responsible for developing and maintaining an Anderson Pest Solutions customer base in the local area. All sales positions within the company require lead generation activities on the part of the sales representative. The amount of creative calling is determined by the position.
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We are looking for individuals that have field supervisory experience with off-site employees. This position requires a strong customer service background, training and mentoring of staff, problem solving, routing and scheduling. A college degree is a plus.
KEY QUALIFICATIONS:
- Management experience with off-site employees
- Strong ability to follow through and complete tasks autonomously
- Ability to train, develop and lead others
- Effective verbal and written communication abilities
- Organizational skills
- Time management skills
- Ability to multi-task in a fast paced environment
- Drive for continued success
- Mechanical skills a plus
- College degree is a plus
Duties and Responsibilities:
Service Managers work with the District Manager to supervise a team of Pest Solutions Technicians in their day-to-day activities. Responsibilities include: coaching in the field, skill level training, establishing service standards, conducting performance reviews, and interviewing. The Service Manager has direct responsibility for gross profit performance of the district through inventory, management and equipment, material and manpower utilization. It is important for the Service Manager to increase growth and the profitability of business from its current level by monitoring material usage and maintaining equipment in good working order as well as improving the efficiencies of Service Technicians.
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Take charge of a multi-million dollar district service office. Provide direction to a staff of Service Managers, Sales Professionals, Service Technicians and Customer Service Representatives. Ensure service quality and customer retention. Hire and oversee the training of staff.
KEY QUALIFICATIONS:
- Proven Management track record with stable work history
- College degree
- Strong communication, interpersonal and organizational skills
- Exceptional organizational & time management skills
- Self-starter and independent work ethic
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An Anderson Regional Manager coordinates the operations of multiple district service centers, as well as developing and implementing policy and operating procedures. The RM provides oversight and develops the abilities of District Managers, Service Managers, Service Technicians and Customer Service Representatives.
KEY QUALIFICATIONS:
- Proven Management track record with stable work history
- College degree
- Strong communication, interpersonal and organizational skills
- Exceptional organizational & time management skills
- Self-starter and independent work ethic
- Willingness to travel, sometimes overnight
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Due to our continued growth, we are searching for an experienced Recruiter to join our team. If you are an accomplished networker and searching for an organization to impact, than this is the position for you!
- Utilize search experience to identify top candidates for cross functional departments.
- Build and maintain a network of referral sources critical for continual recruitment initiatives.
- Manage the interview process from initial phone screen and first interview to on-boarding.
- Build and develop relationships with the Anderson Management team to effectively recruit for current and forecasted needs.
- Conduct candidate reference checks and background screening.
KEY QUALIFICATIONS:
- 3+ years of recruiting experience
- Proven history of building and developing successful recruitment programs and relationships
- College degree
- Clean driving record
- Exceptional organizational & time management skills
- Travel to regional recruitment events and job fairs
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The Client Service Team Lead will work closely with the Client Service Manager to manage the daily activities of our client service representative team with the intent of marketing our company's services, retaining existing customers and promoting the company's culture. The individual will rely on their experience and judgment to plan and accomplish defined goals and performance measures. They will also be responsible for performing a variety of tasks while coaching and mentoring others.
- Responsible for the development and adherence to contact center policies and procedures
including meeting contact center operational standards, maintaining sales and service levels, tracking and assessing performance, preparing reports and conducting meetings.
- Develop and implement ongoing training, coaching and mentoring.
- Maintain professional and technical knowledge and accomplish organizational goals.
- Encourage and support cooperation between the client service team and other departments along with all levels of management to ensure the efficient and effective delivery of service.
KEY QUALIFICATIONS:
- Proven track record of contact center leadership
- Experience in training, development, coaching and mentoring others in a contact center environment
- Proven ability to remain calm when dealing with difficult or distressed people
- Evidence of development and improvement of contact center scripting and procedures
- Identifiable strong computer skills specific to a contact center environment
- Identifiable strong organizational and time management skills
- Demonstrable strong verbal and written communication skills
- Experience with building, developing and improving inside sales process
- 2-4 years previous contact center supervisory experience
- High School Diploma/GED, college degree preferred
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Director of Human Resource (Back to Top)
This position, reporting directly to the President, will be responsible for managing HR initiatives while developing relationships with key management staff and maintaining active communication with cross functional areas.
- Recommend, develop and administer robust programs in the following Human Resource areas; Benefits, Personnel Policies, Training, Safety, Co-worker retention initiatives, On-Boarding, Mentoring and Co-Worker career development
- Participation in developing department goals, objectives and maintaining a time-line for successful implementation
- Ensure company compliance with federal and state regulations regarding employment law, unemployment and workers compensation
- Active participation in identifying and implementing HR best practices
- Management and best practices for department documents, records and reports
- Continuous communication with Senior Management to build and foster positive interdepartmental relationships
- Engage and welcome co-worker questions and ideas
KEY QUALIFICATIONS:
- 10 + years of documented Human Resource experience in designing, implementing and managing various HR areas
- Previous Management experience
- Experience in the various aspects of employment law
- Ability to communicate effectively at all levels within an organization
- Skilled at successfully delivering and presenting new program initiatives
- Bachelor Degree, Masters a plus
- SPHR or PHR Certification
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Sales and Management Internship Program (Back to Top)
Our Internship Program will offer a behind the scenes opportunity to experience a successful and dynamic Sales and Service organization.
- Provide a hands on sales training experience
- Interaction and shadowing of our management staff
- An understanding of how departments work collaboratively to assist our clients and meet company objectives
- Design and deliver presentations
- Work on actual projects assigned by a variety of departments
- Guidance of how to navigate within a corporate setting
- And much, much more!
REQUIREMENTS:
- Current college enrollment
- Valid driver's license and clean driving record
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