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Home > Careers > Open Positions

Client Service Representative (Back to Top)

Join our team!
If you desire to provide the highest level of service, assistance and satisfaction to customers then our Client Service Representative position is a perfect match for you! You will be the direct link between our customers and our organization.

Responsibilities include but are not limited to:

• Providing exceptional customer service consistent with Anderson's core service standards and metrics
• Answering incoming calls and resolving client service requests appropriately and with a sense of urgency
• Scheduling customer appointments efficiently
• Communicating effectively and offering appropriate service programs to customers
• Researching required information using multiple computer applications
• Varied general office duties as assigned

KEY QUALIFICATIONS:

• Individual must possess excellent listening and communication skills, be enthusiastic, outgoing, proactive and strive to work in a fast pace environment
• One year successful call center or sales experience
• One year successful customer service experience
• Stable work history 
• Stable work history 
• Ability to multitask  
• Minimum Typing speed of 30 wpm  
• Knowledge of customer service principles and practices
• Bilingual a plus
 

Service Technician (Back to Top)

We are looking for individuals to join our Service Team that have strong customer service skill sets, good verbal and written communication skills, a valid drivers license and a good driving record.

Duties and Responsibilities:
Communicating and selling the value of Anderson Pest Solutions' services is extremely important. You will be responsible for building and maintaining good customer relations, identifying customers' pest problems and determine the proper corrective measures. You will also be responsible for discussing procedures, sanitation and structural corrections with customers and applying appropriate preventive steps where necessary.

Candidates must satisfactorily complete initial technical training and participate in regular training updates to stay current with proven methods and practices. Training includes the following areas: insect and rodent identification and biology, proper control methods, pesticide selection, safe application practices, and correct equipment usage. You will be expected to maintain your equipment and vehicle in good working order for your own comfort and safety, as well as providing the desired appearance to your customers. Technicians are responsible for timely and proper completion of the customers' and administrative reports.

With the assistance of our Customer Service Representatives (CSR), you will be responsible for maintaining current account service instructions and assisting CSR's in contacting customers when appropriate.

KEY QUALIFICATIONS:

• Must have interpersonal skills to communicate effectively with customers, peers and co-workers. We are willing to train an individual who possesses excellent customer service skills.
• Maintain a professional, neat and well-groomed appearance, adhering to Anderson's dress code.
• Previous Customer Service or Sales experience
• Must have a good driving record
• High School Diploma or GED

Sales Representative (Back to Top)

We are looking for experienced sales professionals and individuals with sales aptitude. The successful applicant will be expected to develop new business from existing prospect lists, generate new leads, develop and deliver strong presentations and have the ability to close in an outside sales environment.

KEY QUALIFICATIONS:

• Sales aptitude; 2 years outside sales experience and/or BA/BS degree
• Strong communication, interpersonal and organizational skills
• Dependable transportation and a clean driving record
• Self-starter and independent work ethic

Duties and Responsibilities:
Anderson Sales Representatives are responsible for developing and maintaining an Anderson Pest Solutions customer base in the local area. All sales positions within the company require lead generation activities on the part of the sales representative. The amount of creative calling is determined by the position.

Service Manager (Back to Top)

We are looking for individuals that have field supervisory experience with off-site employees. This position requires a strong customer service background, training and mentoring of staff, problem solving, routing and scheduling. A college degree is a plus.

KEY QUALIFICATIONS:

• Management experience with off-site employees
• Strong ability to follow through and complete tasks autonomously
• Ability to train, develop and lead others
• Effective verbal and written communication abilities
• Organizational skills
• Time management skills
• Ability to multi-task in a fast paced environment
• Drive for continued success
• Mechanical skills a plus
• College degree is a plus

Duties and Responsibilities:
Service Managers work with the District Manager to supervise a team of Pest Solutions Technicians in their day-to-day activities. Responsibilities include: coaching in the field, skill level training, establishing service standards, conducting performance reviews, and interviewing. The Service Manager has direct responsibility for gross profit performance of the district through inventory, management and equipment, material and manpower utilization. It is important for the Service Manager to increase growth and the profitability of business from its current level by monitoring material usage and maintaining equipment in good working order as well as improving the efficiencies of Service Technicians.

District Manager (Back to Top)

Take charge of a multi-million dollar district service office. Provide direction to a staff of Service Managers, Sales Professionals, Service Technicians and Customer Service Representatives. Ensure service quality and customer retention. Hire and oversee the training of staff.

KEY QUALIFICATIONS:

• Proven Management track record with stable work history
• College degree
• Strong communication, interpersonal and organizational skills
• Exceptional organizational & time management skills
• Self-starter and independent work ethic

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Regional Manager (Back to Top)

An Anderson Regional Manager coordinates the operations of multiple district service centers, as well as developing and implementing policy and operating procedures. The RM provides oversight and develops the abilities of District Managers, Service Managers, Service Technicians and Customer Service Representatives.

KEY QUALIFICATIONS:

• Proven Management track record with stable work history
• College degree
• Strong communication, interpersonal and organizational skills
• Exceptional organizational & time management skills
• Self-starter and independent work ethic
• Willingness to travel, sometimes overnight

Recruiter (Back to Top)

Due to our continued growth, we are searching for an experienced Recruiter to join our team. If you are an accomplished networker and searching for an organization to impact, than this is the position for you!

• Utilize search experience to identify top candidates for cross functional departments.
• Build and maintain a network of referral sources critical for continual recruitment initiatives.
• Manage the interview process from initial phone screen and first interview to on-boarding.
• Build and develop relationships with the Anderson Management team to effectively recruit for current and forecasted needs.
• Conduct candidate reference checks and background screening.

KEY QUALIFICATIONS:

• 3+ years of recruiting experience
• Proven history of building and developing successful recruitment programs and relationships
• College degree
• Clean driving record
• Exceptional organizational & time management skills
• Travel to regional recruitment events and job fairs

Director of Human Resource (Back to Top)

Anderson Pest Solutions, a mid-west based service provider, is searching for an HR Leader to join our team and have significant impact on our continued success and future growth. This position, reporting directly to the President, will be responsible for the development of strategic HR initiatives that support Anderson's overall business objectives while forging relationships and active communication with key management staff.

POSITION HIGHLIGHTS:

• Forecast, strategic development and evaluation of robust programs in the following Human Resource areas; Benefits, Personnel Policies, Staffing, Diversity, Training, Safety, On-Boarding, Co-worker retention initiatives, Mentoring and Co-worker career development
• Participation in developing department goals, objectives and maintaining a time-line for successful implementation
• Ensure company compliance and counsel to management staff regarding federal and state regulations, employment law, unemployment and workers compensation
• Active participation in strategic HR planning meetings and consults with senior management for successful implementation of initiatives
• Management and best practices for department documents, records and reports
• Continuous communication with Senior Management to build and foster positive interdepartmental relationships
• Engage and welcome co-worker questions and ideas

REQUIREMENTS:

• 10+ years of Human Resource experience with an emphasis on strategic development of HR initiatives
• Previous Management experience
• Experience in the various aspects of employment law
• Ability to communicate effectively at all levels within an organization
• Skilled at successfully delivering and presenting new program initiatives
• Education: Bachelor Degree, Masters a plus
• SPHR or PHR Certification

If you are a strategic HR Leader that is searching for an expanding organization that will welcome your experience and foster your growth as an HR Professional, we would like to speak with you!

Marketing Manager (Back to Top)

Position will be the driving force in strategic development and management of Anderson's marketing initiatives company-wide.

RESPONSIBILITIES:

• As direct liaison between Anderson and our advertising agency, the Marketing Manager will be responsible for communicating and managing initiatives effectively to ensure that deadlines are consistently met and successfully launched
• Assist in developing annual media plan and coordinate media buys in multiple markets
• Originate new and revise current marketing collateral that reinforces Anderson's branding message
• Develop and monitor marketing programs and metrics to evaluate effectiveness
• Manage Anderson's on-line presence with Google, Angie's List, Facebook, Twitter and Yelp as well as oversee SEO and SEM
• Development of scripting for various departments and positions to ensure consistent communication of our brand message
• Manage public relations activities including media relations, events and press releases
• Review quarterly marketing plan as well as preparation and delivery of annual marketing plan to senior Management
• Attend industry trade shows and events as required
• Act as a brand ambassador as required
• Effectively manage a seven figure marketing budget

SKILLS AND ABILITIES:

• Must be creative, strategic thinker and exhibit solid follow through skill sets
• Demonstrated ability to manage multiple projects and details simultaneously and operate with flexibility in the presence of shifting priorities and deadlines
• Self-motivated with a clear, courteous and professional manner
• Effective verbal communication skills and the ability to work with co-workers as a cohesive group
• Proficiency with a variety of software programs to include Microsoft, Print Shop, On-line tools and photo programs

REQUIREMENTS:

• 3-5 years of documented experience of delivering and managing marketing initiatives
• Bachelor Degree

IT Technician (Back to Top)

We are searching for an individual to join our IT department to help provide technical support to our call center, administrative staff, and service teams. This individual will rely on their knowledge and experience in troubleshooting a wide variety of computer, software, hardware, and network issues via phone, email, internal ticketing system and on-site support.

RESPONSIBILITIES:
The IT Technician will be responsible for, but not limited to, the following:

• Providing technical support remotely and on-site
• Resolving and tracking support requests through internal ticketing system
• Configuring and repairing PCs, printers, handheld devices, and smart phones
• Researching and recommending new hardware and software
• Process development, technical documentation, and training to end users on new software/hardware or known issues

After demonstrating mastery of the above responsibilities, the IT Technician will have the opportunity to learn to manage the administration of our key systems including:

• Active Directory
• Email
• SharePoint
• CRM Application
• Phone System

SKILLS AND ABILITIES:

• Strong knowledge of Windows XP, Windows 7, and Microsoft Office
• Identifiable strong troubleshooting skills
• Identifiable strong organization, time management and multitasking skills
• Demonstrate strong verbal and written communication skills

REQUIREMENTS:

• 2 years experience with IT field and/or IT technical support
• Experience with Windows Server 2003/2008 and Active Directory preferred
• Experience developing and maintaining a ticketing system
• College degree preferred or actively pursuing college degree

Sales and Management Internship Program (Back to Top)

Our Internship Program will offer a behind the scenes opportunity to experience a successful and dynamic Sales and Service organization.

• Provide a hands on sales training experience
• Interaction and shadowing of our management staff
• An understanding of how departments work collaboratively to assist our clients and meet company objectives
• Design and deliver presentations
• Work on actual projects assigned by a variety of departments
• Guidance of how to navigate within a corporate setting
• And much, much more!

REQUIREMENTS:

• Current college enrollment
• Valid driver's license and clean driving record